Gambling is entertainment — and at r24, we want it to stay that way for every one of our Malaysian players. This page explains the tools, resources, and commitments we have in place to ensure gambling remains a fun, controlled, and genuinely safe activity on our platform.
If gambling has stopped being fun, help is available right now. | Talian Kasih: 15999 | Befrienders KL: 03-7627 2929 | Text-only mentions — not clickable links.
r24 is first and foremost an entertainment platform. While we genuinely enjoy offering a wide range of casino games, live dealer tables, slots, and sports betting on events like the EPL and Liga Super Malaysia, we are equally committed to making sure that no player's enjoyment crosses a line into something harmful.
We understand that problem gambling affects a small but real portion of players — and that the impact goes well beyond finances. It touches families, mental health, and daily life. That is why responsible gambling is not a footnote or a legal checkbox at r24. It is a core part of how we operate, built into the platform from day one.
Every player on rr24 has access to a comprehensive set of responsible gambling tools directly within their account settings — no calls, no waiting, no judgement. You can set limits, take breaks, or exclude yourself from the platform entirely in just a few steps. And if you need external support, we point you to trusted Malaysian and international resources that are equipped to help.
Whether you are in Kuala Lumpur, Petaling Jaya, Penang, or Johor Bahru — if you feel your gambling is becoming a problem, please use these tools. Our support team is available around the clock and treats all responsible gambling requests with absolute priority and confidentiality.
We pledge to provide every player with clear, accessible tools to stay in control of their gambling. We pledge to never make it difficult to set a limit, take a break, or leave the platform. We pledge to treat every responsible gambling request with respect, speed, and zero judgement.
All of the following tools are available directly within your r24 account settings — free, instant, and always active.
Set a maximum deposit amount per day, per week, or per month. Limit reductions take effect immediately. Increases require a mandatory7-day waiting period to give you time to reflect before any uplift is applied.
Cap the total amount you can lose over a set daily, weekly, or monthly period. Once your loss limit is reached, wagering is automatically suspended for the remainder of that period — no exceptions.
Configure notifications to alert you when you have been playing for a set amount of time. Regular reminders help maintain perspective and prevent sessions from running longer than intended.
Take a short break from the platform —24 hours, 48 hours, 7 days, or 30 days — without permanently closing your account. During a cooling-off period, login is suspended and no marketing is sent to you.
Exclude yourself from r24 for a minimum of 6 months or permanently. Self-exclusion is irreversible for its duration. Your account is fully locked, all marketing stops, and your details are flaged to prevent re-registration.
Enable pop-up notifications at regular intervals during any gaming session that show you how long you have been playing and how much you have wagered — keeping your activity grounded in real awareness.
All responsible gambling tools are accessible viaAccount Settings → Responsible Gambling once you are logged in to r24.
Setting a deposit limit is one of the most practical steps you can take to keep your gambling within a budget you are comfortable with. On rr24, deposit limits work as follows:
Caps the total amount you can deposit within a single calendar day. Resets at midnight. Minimum daily limit: RM 30.
Restricts your total deposits across rolling7-day window. Ideal for players who prefer to budget by the week rather than daily.
Sets a hard cap on how much you can deposit in a calendar month. Once the limit is reached, deposits are blocked until the next month begins.
Reductions take effect immediately — you do not need to wait or contact support. Your safety is the priority.
Any request to increase a deposit limit is subject to a mandatory 7-day cooling-off period before the change takes effect, giving you time to reconsider.
Self-exclusion is the strongest tool available to a player who recognises that their gambling has become problematic. Once activated on r24, self-exclusion:
Problem gambling can develop gradually. Being aware of the warning signs — in yourself or someone you care about — is the first step toward getting help. The following patterns may indicate that gambling has become harmful:
If you answer "Yes" to two or more of these questions, we encourage you to use our responsible gambling tools or speak to a professional.
This self-assessment is for awareness purposes only. It is not a clinical diagnosis. If you are concerned, please contact our support team or reach out to a professional helpline listed in the Support Resources section below.
For the vast majority of r24 players, gambling is a relaxing, exciting form of entertainment. These habits help keep it that way.
If you — or someone you know — needs help with problem gambling, the following organisations offer confidential, professional support. All contact details are text-only.
A national helpline operated by the Ministry of Women, Family and Community Development. Available 24/7 for individuals and families experiencing social issues including problem gambling. Calls are free and confidential.
15999 (call or WhatsApp)Provides emotional support for individuals in distress, including those affected by problem gambling. Available to anyone in Malaysia who is struggling and needs someone to talk to — non-judgemental and confidential.
03-7627 2929A leading UK-based provider of support and counseling for problem gambling. GamCare's resources — including online chat and self-help guides — are available to players internationally, including in Malaysia.
gamcare.org.uk (text only)A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem with gambling. Regular meetings are held across the Klang Valley and major Malaysian cities.
ga-malaysia.org (text only)Our own24/7 support team is trained to assist with responsible gambling concerns — activating self-exclusion, applying deposit limits, or simply listening. All requests are handled with complete confidentiality and zero judgement.
[email protected] (text only)All Malaysian government hospitals offer mental health outpatient services. Problem gambling is classified as a recognised behavioural addiction. Referals are available through your local GP or walk-in to the psychiatric outpatient unit.
Ministry of Health MalaysiaSTRICTLY ENFORCED
r24 strictly enforces a minimum age of 21 years for all registered accounts. This is non-negotiable and applies to all Malaysian players and visitors regardless of their jurisdiction.
Age is verified at registration through our KYC process, which requires a valid Malaysian identification document — MyKad, passport, or driver's licence. No withdrawal can be processed on an account where age has not been confirmed.
If r24 identifies or receives a report that an account is operated by a person under 21 years of age, the account is immediately suspended and the matter is escalated to our compliance team. If you suspect underage access, please contact us at [email protected] immediately.
We also recommend that families use parental control software to restrict access to gambling websites for underage household members. Options available in Malaysia include content filtering via your broadband provider.
Responsible gambling and great entertainment are not opposites — at rr24, they go hand in hand. Set your limits, use our tools, and enjoy the game the way it was meant to be enjoyed.
🔞 r24 is strictly for players aged 21 and above. If gambling is no longer fun, please use our self-exclusion tool or call Talian Kasih on 15999.